Danette S Cdx

Defective product

My husband has purchased and wore your boots for years, however, the last three pairs of boots have busted at the seems within 6 months, purched online at Wolverine.
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Preferred solution: Let the company propose a solution

User's recommendation: Not

John K Abz

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Verified Reviewer

Bad defective product

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The boots fell apart after a couple months. Only boots I would buy was your boots. Now I can't get any help from wolverine
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Loss:
$129
Pros:
  • Look
Cons:
  • Soles come off after wearing a few times
  • Fell apart after a few months

Preferred solution: Full refund

John K Abz

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Verified Reviewer

Defective product

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The boots fell apart can't pull up the defective product form. Keeps taking me back to coustom service
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Loss:
$128
Cons:
  • Fell apart after a few months
  • Fall apart after a few months of work

Preferred solution: Get a new pair of boots the store I bought them from is out of business.

Myrissa Cjh
map-marker New Orleans, Louisiana

Quality control

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It's not completely finished. TBD. I was pointed in the right direction. I will come back in the future to update experience
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Jackie H Wit

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Verified Reviewer

Didn’t receive order W104545****

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No answer very dissatisfied with handling of my shipment from Wolverine. I have cheated e-mailed and called and no resolution to not receiving work boots?
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Loss:
$150

Preferred solution: Deliver product or service ordered

User's recommendation: Received Confirmation Work order number tracking number receipt of payment and had talked directly to Wolverine that they would deliver today before 9 pm. It is now 11pm and no boots. What more can I do. $150 dollars out there somewhere. Come on

Julie H Aer

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Verified Reviewer

Brand new Wolverine Durashock boots rubber sole disintegrated

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Brand new Wolverine Durashock boots rubber sole disintegrated
Brand new Wolverine Durashock boots rubber sole disintegrated - Image 2

I bought (2) pairs of Wolverine Steel Toe Durashock boots because I loved the look and style. I bought them for work but, before I could wear either pair, I was promoted and no longer needed to wear steel toe shoes.

Skip forward several years, the boots have been in my closet, I needed steel toe shoes to go into the factory, so I took a pair of boots to work. When I put on the new boots the sole disintegrated into a black sticky mess on the floor as I was lacing them up. The pair was totally useless, the black heels &;;;;;;;;;;;;;;;;;; sole a crumbled mess. When I arrived home, I checked my other new, never worn, pair of Durashock boots and the exact same thing was wrong with them.

The black rubber would disintegrate with even slight pressure. So, I have two pairs of brand new Wolverine Steel Toe Durashock boots that are totally worthless.

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Loss:
$300
Pros:
  • Beautiful boot
Cons:
  • Heels and sole disintegrated first time wearing

Preferred solution: Let the company propose a solution

User's recommendation: Do not buy Wolverine Durashock Boots

6 comments
Guest

Same happened to me, and they don't stand behind their product.

Guest

Same thing happened to me. The sole on both boots split.

Guest

Same thing happened to two pairs of my Wolverine boots. Last week, I filled out a form and submitted to Wolverine, and they agreed to send me a new pair of boots. Waiting for them to arrive

Julie H Aer

I received several emails from Wolverine customer service explaining what caused my boots to disintegrate. Finally, on May 15, Breeanna with customer service agreed to send me two replacement boots.

Here's a copy of the email: Hi Julie, Thank you for providing these photos. I was able to place an order for W990109 and W990110 in 7M! You should expect to receive this item in the next 7-10 business days via FedEx. If you have any further questions, please contact our customer service team and we will gladly assist you.

Thank you and best wishes, Breeanna Wolverine Consumer Relations Representative I never received the boots. I've sent two emails on June 7 & 17 addressed to Breeanna in Customer Service asking her to let me know the status of the shipment. However, I have not received a reply nor acknowledgment of these letters. I am so disappointed in Wolverine.

I'm baffled as to why Breeanna claimed she was sending replacement boots and then did nothing. I spent over $300 on these two pair of boots and thought I was going to get replacement boots that were somewhat similar. However, I haven't received anything and can't even get anyone from Wolverine to reply to my email. Beware of Wolverine.....they will not back their product and their supposed Customer Service Dept.

tells you what you want to hear but then does nothing. Stay away from purchasing Wolverine.

Guest
reply icon Replying to comment of Julie H Aer

I finally called Wolverine customer service 866-699-**** and talked with Laura. She was able to access my emails and realized the two pairs of boots I was promised as a replacement was never sent.

Laura was able to get the boot replacement order processed and they were shipped out.

So, don't give up....keep after the Wolverine customer service department and eventually, you will receive a satisfactory solution. Julie H.

Guest

Same thing happened to me. They were in the back of my closet for a couple of years, went to get on a motorcycle again and they disintegrated!

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Ray A Kwf
map-marker Smyrna, Georgia

Bad quality, sole disenergrated

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Wolverine - Bad quality, sole disenergrated
Wolverine - Bad quality, sole disenergrated - Image 2
my dura shocks bottom of the sole just came off. The right boot the sole has split. This is not a boot to purchase. Maybe a call to the BBB. The leather is excellent material. Wife was mad as there was blue rubber being left all over the house.
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Loss:
$150
Pros:
  • Quality leather great stitching
  • Beautiful boot
Cons:
  • Quality
  • Soles rots out
  • Sole crumbled and came loose only wore about 4times

Preferred solution: Full refund

User's recommendation: do not purchase. Run.

2 comments
Guest

About the same service I got from my Wolverine duroshocks. Never wore in the mud and first time I did I thought I had stepped in something and couldn’t get it cleaned of the bottom of boot.

Sat down to examine and could not believe the blue duroshock had picked up mud & gravel and was just a completely mess and the boots are worthless and basically brand new. Feel totally ripped off.

Guest

BBB isn't a gov't agency. BBB holds % legal power to punish a company for anything.

It's just a reviews site, like this one.

It's purpose is to warn future customers. Nothing more.

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David J Fwh

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Verified Reviewer

The soles of your shoes are falling apart

Wolverine - The soles of your shoes are falling apart
Wolverine - The soles of your shoes are falling apart - Image 2
Wolverine - The soles of your shoes are falling apart - Image 3
I bought a pair of your work book about a year ago at Academy Sports. The leather and stitching are excellent and have held up great. The center of the soles are falling apart , but the outer part of the sole is intact. The center appears to have a manufacturing defect.
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Pros:
  • Quality leather great stitching
Cons:
  • Soles rots out

Preferred solution: Let the company propose a solution

User's recommendation: Presently I am very disappointed in the quality of the sole, which is a shame because the rest of the shoe is top quility

Resolved
Joshua G Olh
map-marker Augusta, Maine

Resolved: Sent wrong product!

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Updated by user Jun 22, 2020

Company fixed the issue and I have been provided with product or service ordered. Oops it was FEDEX THAT MESSED UP!.

Original review Jun 22, 2020
somehow recieved trash bags and not my boots. How does that even happen!!! I been waiting 2 weeks!!!
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Loss:
$120

Preferred solution: Full refund

Anonymous
map-marker Jasper, Georgia

No customer service

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Wolverine - No customer service
Wolverine - No customer service - Image 2
Wolverine - No customer service - Image 3
Same as everybody else. Soles came off the boots. They had very little wear. I am done sitting on hold waiting for customer no-service. This will be the last pair I buy from them. Junk boots and no service.
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User's recommendation: Go to work barefoot before you buy anything from them,

Anonymous
map-marker Grand Haven, Michigan

Cheap soles falling apart

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No more quality in Wolverine boots.The company must have sold out to cheap Chinese junk.
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User's recommendation: Don't waste your money

2 comments
Guest

I have had the same problem on Wolverines that had very little wear. Soles fall off in chuncks!

Guest
reply icon Replying to comment of Guest-2059040

used for 20 years but las t two pairs soles split in month, customer service said that I was not wearing them enough. wow everyday is not enough.

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Larry R Xva

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Verified Reviewer

Quality of boots in decline

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My 1st pair of Wolverines 12 years ago were awesome. They lasted a year where cheaper boots lasted weeks to a few months. My 2nd pair a few years ago were almost as good. Point is the soles wore thin in about a year. My last 2 pair both had the soles separate at the toe within the first week. Shoe Goo gave out after a few days and 3 inches of sole broke off the 1st of these two pair. I thought it was a fluke. But my current pair already has the sole separating on the left boot in about a month of wear. Are you listening Wolverine? The people putting your boots together appear to not care or are just trying to frustrate and anger your customers. They are succeeding.
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Pros:
  • Comfortable
Cons:
  • Soles come off after wearing a few times

Preferred solution: Let the company propose a solution

User's recommendation: If you want to risk buying Wolverine boots, watch closely for sole separation so you can try to fix it before it gets too bad.

michael G Omh

New shoes soles falling apart

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Got a new pair when I retired, they were in my closet for a few years in the original box, started wearing them and after 4 or 5 uses the soles and heels started serious disintegration. This product is junk, I would never recommend this brand to anyone.
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Preferred solution: fix your cheap junk shoes, I dont want anything from you.

User's recommendation: do not buy

Anonymous
map-marker Evansville, Indiana

Customer review

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I've been buying wolverine boots for a long time, I work in the construction industry and I'm walking all day and their boots were the only ones that didn't make My feet hurt. Around 4 years ago I needed another pair and when I tried them on at the shoe store they weren't very comfortable, so I bought another brand Around 6-7 months ago I went to the shoe store and wolverines were on sale, so I bought a pair, What a mistake, Had to put arch supports in them, so I could wear them Within a month the so-called leather wore through to the steel toe and within 8 months the upper portion separated from the bottom, Needless to say I will not buy another pair.
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User's recommendation: Not worth buying

David N Rta

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Verified Reviewer

Soles of two pair of boots desinagrate

A pair of hunting boots worn a few times over a couple of years turkey hunting,picked them off shelf in my garage soles crumbling all over the place actually stained my concrete floor,next were work boots steel toe I only had to wear at a specific job location,hardly worn,put them on a couple of months ago while driving a truck for film crew and the soles came apart leaving me in a akward position,both soles came off at same time making sticky mess,a stressful day walking on insole.Hunting boots came from Cabelas and they were no help,work boots from Academy haven't tried with them.
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Loss:
$90

Preferred solution: Let the company propose a solution