Wolverine

I purchased a pair of tactical work pants in size 34x30, because it was so confusing I reached out to their customer service (or lack thereof) via chat, asking them to make sure the pants were size 34 in waist and 30 long, which they confirmed, twice. Today I received the garment, size 30x34, with my preferences backwards...

After multiple attempts to get to one of their chat reps, which isn't easy because you're always met with a bot whose sole function seems to be to return you to the main menu and avoid at all costs transferring you to one of their excuses for a customer service rep because I still need pants and still extremely confused in terms of how to actually select the correct size because, if you look, it doesn't specify where waist or length actually are, it's a guessing game 100% of the time. When I finally got fed up I've decided to return the garment and was told that, in addition to an inconvenience of finding and getting to a FedEx drop-off point, I would also be charged $5. To return something i shouldn't be returning. But it seems that Wolverine believes that their customers should pay for wolverines mistakes so I had to reach out to customer service at that point.

When I finally got through I only got a sentence in reply, reassuring me that I would get my full refund, I asked if they can just exchange the pants for a correct size then and there but he just stopped replying to me, I'm guessing there were more important things to do?

I waited for about 10 minutes before closing the chat and swearing off Wolverine as a company and product. Enough is enough.

Their boots all look the same now, for the most part, none of the work boots are made in USA anymore, none of them have a secondary lining that protects the foot against rough folds in Hyde. I purchased a pair of the last usa-made boots a year ago and they were made differently from the same exact pair in a different color, one could easily see where the money was saved, they were neither comfortable nor waterproof, I returned them hoping that things would improve but they didn't!

The mesh on my work sneakers ripped the first week, they became completely unrecognizable in just two months, considering they used to stand up to months of abuse with no difficulty, one can only assume that their disintegration something to do with the new manufacturing techniques and materials, which are very different.

The pants I purchased ripped at the seams and fell apart after three laundry washed in cold water... Like I said, ENOUGH IS ENOUGH

On Oct. 13, 2022 I purchased a pair of mens overpass 10 composite toe Wellington boots from Amazon in which I actually really love for doing tree service work but sadly about five months after purchasing the boots the stitching on the left boot towards the toe gave in and separated from the leather make *** big enough to put two fingers in making them not waterproof anymore and open to trash and debris to get inside of the boot. Unfortunately the right side is now starting to do the same exact thing I cannot find anything with the order number or any other type of information on the boots other than the price and date in which I ordered them from Amazon.

Please help me out and let me know if there is anything that I can do about this issue or do I just chalk up $159.99 plus tax and shipping???

Thank you for help

Richard Blankenship